• SHIPPING
  
  
• EXCHANGES & RETURNS
  
  
• CANCELLATION & REFUNDS
  
  
• OTHER QUERIES
  
  

SHIPPING :

• How do I Check whether my order is confirmed or not?
  
  Ans: You will receive a SMS on your phone & an email after confirmation of your order.
  
  
• How do I track my shipments details?
  
  Ans: To track your shipment details, Go to Your account > my orders > ordered product > track details.
  
  
• How to Order multiple cases?
  
  Ans: To order multiple cases, first add all the cases in your bag, and then order them together.
  
  
• Is delivery of products free?
  
  Ans: If your product's price is above 499 INR, then delivery is free otherwise delivery charge will be 50 INR per order.
  
  
• My product is damaged. What should I do?
  
  Ans: You Can return/exchange your product by clicking on, your account > my orders > ordered product > Return/exchange product.
  
  
• Is there a gift wrap option on the products?
  
  Ans: Yes, we've got you covered on this.
  
  

EXCHANGES & RETURNS :

• What should I do if I have to exchange my product?
  
  Ans: You Can return/exchange your product by clicking on, your account > my orders > ordered product > exchange product.
  
  
• How do I track my shipments details?
  
  Ans: To track your shipment details, Go to Your account > my orders > ordered product > track details.
  
  
• What is the return/exchange policy?
  
  Ans: You can return/exchange your product within "__" days from the dispatched date of your order. The return package should be in its original condition and packaging.
  
  
• When will I get my exchange product?
  
  Ans: When you'll ship the original product, then after 2-3 days you'll receive your exchanged product. Any product if found used or soiled, then we'll not accept the product.
  
  
• Can I change my pickup address of an exchange/return product?
  
  Ans: Yes you can. Just change the location of address when you are applying for return/exchange request.
  
  
• Can I choose a different case in exchange?
  
  Ans: Yes, you can do that surely but the product must be with the same MRP price.
  
  

CANCELLATIONS & REFUNDS :

• What is the refund policy?
  
  Ans: You'll get your refund in your bank account or in your PrintDesi account within 7 business days.
  
  
• What should I do to cancel my product?
  
  Ans: To Cancel any order, go to your account > my orders > ordered product > cancel product.
  
  
• When will I get the refund of my return product?
  
  Ans: You'll get your refund within 4 business days after we receive your returned product back.
  
  
• Can I get my refund in my bank account?
  
  Ans: You can get your refund in your bank account, by selecting the bank account option from your payment mode when applying for return request.
  
  

OTHER QUERIES :

If you have other queries, then email us at “Info@PrintDesi.in" with your Query ID/Description, and our customer support executive will respond to you within a day.